Backbase
Technical Manager
Established in 2019, our subsidiary Backbase Latam serves as our regional hub for Latin America. We deliver innovative digital banking solutions to financial institutions across Mexico, Colombia, Ecuador, Costa Rica, Panama, and the Dominican Republic. As we continue expanding throughout the region, our Mexico City team remains at the forefront of digital transformation in Latin American banking.
Our modern office is strategically located in Polanco, Mexico City's premier business district, providing our team with excellent connectivity and access to the city's thriving financial sector. This location enables us to work closely with our clients and partners while attracting top talent in the region.
We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts.
As part of a Customer Success Team you will work with the Customer Success Manager and Delivery Manager on multiple accounts to ensure that customers are successful in their digital transformation journey.
You are the key technical contact and advisor to our customers throughout their journey of implementing the Backbase platform.
As a Technical Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You can hold your own in a technical discussion with developers as much as you can in a boardroom with a CIO.
You should be able to provide technical, product, and business knowledge to ensure successful implementations of the Backbase platform and build lasting customer relationships.
What you'll do
- Use your technical and product expertise to define and drive our clients’ overall technical strategy;
- Address all product-related queries on time with your product expertise and engaging different stakeholders within the Backbase organisation;
- Travel to clients and build strong relationships with key stakeholders. You will be working closely with lead architects and C-level executives in our customers;
- Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization;
- You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap;
- Work with our R&D organisation to provide customers' feedback and help identify potential new features or products (both on the functional and technical levels);
- Analyse customers’ needs and suggest upgrades or additional features to meet their requirements;
- Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.
Who you are
- Overall experience of 10+ years and 5 years of management experience with solid technical background;
- You have excellent written, verbal and presentation skills, particularly in conveying technical concepts in a way that is easy for an audience of various technical skills to understand;
- You have a solid technical background with hands-on experience building and designing enterprise software. Experience with digital transformation projects in financial institutions are a plus;
- You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes and Swift; Having a cloud certification (e.g. AWS Certified Solutions Architect) is a plus;
- You are an advocate for Agile methodologies and are able to explain its pros and cons to steer stakeholders in the right direction;
- You hold a BSc/MSc degree in Computer Science or relevant field;
- You are fluent in English.
You own what you ship
Subline
Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.
The work is the standard
Subline
We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.
Ambition without ego
Subline
You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.
Real AI, running in real banks
Subline
We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.
Grow while you build
Subline
Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.
17 offices. One mission.
Subline
Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.